Frequently Arf'ed Questions

May I return the item my pup did not love?

Have a disappointed pup on your hands? Not on our watch!

If your dog isn’t head over paws in love with what they received in their BarkShop order then we haven’t done our job! We want to help make sure that your best friend has the best experience possible. That’s why we provide free shipping on any applicable returns!**

To begin the return process, connect with the BarkHappy team M-F 9am to 11pm EST, Sat-Sun 11am to 7:30pm EST via live chatFacebook messenger, or by emailing

**To be considered unused products must be returned in original packaging without any missing tags or stickers. Not sure if your item qualifies for free returns? Just ask!

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