Frequently Arf'ed Questions

Where is my order?

We would love to help sniff out your pup’s goodies!

Once your order hits the road, Gus from BarkShop will shoot you an email letting you know that the order is en route and will provide a tracking number for our U.S Customers! For customers in the 48 contiguous states, it will typically take about 2-5 business days before it is scratching at your door. For our pack members up north in Canada, soaking up the rays in Hawaii, answering the call of the wild in Alaska, or those who call US territories home, it normally takes 4-12 business days to be delivered. At this time we only have tracking available up to the border, but we are certainly working to improve this experience! 

Please note that tracking may take up to 1-2 business days to be available for sniffing on the USPS or DHL websites! If you need help digging up your order, please email us at or chat with one of our pup ruvin' experts on

Did you already receive half of your order? The other half is likely on the way! Lucy from BarkShop typically sends you an email whenever additional tracking links become available, but if you have items in your paws and there's no trace of the rest of your shipment, just give us a shout!

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