Frequently Arf'ed Questions

Where is my tracking number?

All packages shipping in the U.S. have tracking numbers and here's what we do to keep you and your pup in the loop:

When the tracking number is active, you'll get an email with a link you can use to keep an eye on your BarkBox and let your pup know when they should start waiting by the door.

When you log into your BarkBox account (on or around the 15th of the month) you can also find your tracking number there for you as soon as your package has been processed by our shipping provider. To find that number visit the subscription section of your account and then click on the ⚙️ (gear icon) beneath the picture of the dog. Scroll to this month's box, click "tracking details" and then click the word "DHL" to find your tracking link.


Lastly, if you have an iPhone or Android, you can find the delivery confirmation info when you log on to the BarkBox app (and there are lots of other cool things to do with the BarkBox app too!).


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