Frequently Arf'ed Questions

Why was my BarkBox not left at my door? Why do I have to go to the post office to pick it up?

We ship BarkBoxes via DHL to USPS Priority Mail (or USPS Priority Mail to Canada Post). We found this is the most reliable service, that still allows us to keep shipping free for our BarkBox subscribers in the continental US.

This means, for some, your postal worker may require you to be home to retrieve the package, and if they can't redeliver, you'll need to pick your Standard Post packages up at the post office.

Pro tip: You can schedule a redelivery, and add a note with instructions, via the USPS website!

If you'd like your postal worker to leave your Priority Mail packages at your door, it's best to leave a note or discuss this with them in person. Delivery preferences can also be set by visiting 

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